We accept the following credit cards for online purchases:

• American Express
• Visa
• MasterCard

The total dollar amount of your order is authorized on your credit card at the time your card is approved, although payment (transfer of funds) does not occur until the order ships. If the amount charged exceeds your credit limit, we will contact you for additional instructions prior to shipping your order.

Sales tax is applied only to shipping addresses that are located within New York, New Jersey, and Connecticut.

Items that are in stock will ship within 48 hours. Items that are not in stock will need to be produced and will ship within 4 – 6 weeks from the time of your order.

Shipping is the charge for order processing, packaging, insurance, and transport. Delivery times are not guaranteed and are simply our best estimate. Shipments and deliveries occur only on weekdays.

At this time we can only ship goods via UPS.

A signature will be required upon delivery.

Our shipping carrier, UPS, is unable to make deliveries to Post Office Boxes (PO BOXES).

We ship to all 50 U.S. states to including Hawaii and Alaska. We are not able to ship internationally at this time.

If you choose to cancel or change your order before it has shipped we ask that you contact us with your name, order number and change request at shopslane@slane.com. We will contact you within 24 – 48 hours to review and confirm the changes.

If you did not register to purchase your order, please email us at shopslane@slane.com and please be sure to have your order number available.

When you register your shipping name and shipping information will be saved on our website for future orders. We do not maintain your credit card on file for security reasons.

By registering on our website you will be able to access updates and receive emails about your orders. You will also have the option to receive emails from SLANE regarding new products, events and news about the company.

Please note that you must be registered on our site to access your current or past orders and receive status updates regarding your order.

We will send updates regarding the status of your order, including when your item(s) ship, to the email address you provided when ordering.

Your previous orders can be found by logging into your account and clicking on the “SHOW ALL ORDERS” button.

Sorry, we are unable to offer giftwrapping at this time. However, every SLANE purchase comes with a branded protective pouch.

We do not offer gift certificates at this time but hope to in the future.

Online purchases are accepted for credit or exchange in the US if returned in saleable condition within 14 days of shipment and must be accompanied by your sales receipt. Returns must be shipped back to our offices in New York City at the customer’s expense.

On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment).

Items purchased from an authorized SLANE retailer must be returned to the store where they were purchased.

If you received an incorrect or damaged item, please e-mail us at shopslane@slane.com immediately and be sure to retain all the packaging that was included with the shipment. We will issue you a return shipping label to have your item and packing material sent back to us, free of charge. Once we have received the original item, we will send you a replacement.

If you purchased your item from slane.com you may contact customerservice@slane.com. If you purchased your jewelry from one of our retailers, please contact the retailer directly.

General Care

• All SLANE jewelry has been designed and manufactured to the highest quality standards. Proper care and maintenance will preserve the beauty of your pieces. Periodic examination of clasps and settings to ensure a secure fit is recommended. We suggest professionally restringing pearls once a year particularly if they are worn frequently.
• Take care to avoid exposing jewelry to substances containing bleach or ammonia and remove your jewelry before swimming in chlorinated water. Always put your jewelry on after you dress to avoid contact with perfumes, cosmetics or other household chemicals. When not being worn, store your jewelry in the SLANE protective pouch it was shipped with.

18kt Gold

• Professional refurbishing is recommended for a “new” look.

Sterling Silver

• Place in a gentle liquid jewelry cleaning solution for a couple of minutes. Rinse thoroughly with water and air dry.
• Professional refurbishing is recommended for a “new” look.

Pearls

• Gently wipe with a soft damp cloth.

Gemstones

• For transparent stones, place in a gentle liquid jewelry cleaning solution for a couple of minutes. Rinse thoroughly with water and air dry. Contact customerservice@slane.com for questions regarding opaque stones.

Enamel

• Use room temperature water and a soft cloth. The silver surrounding the enamel can be carefully wiped with a silver polishing cloth.

Because of the unique nature of many of our designs we cannot offer custom sized items. If you’d like to place a special order for a specific size, please visit our STORE LOCATOR to place an order with one of our retailers.

At SLANE we are concerned with using our renewable resources wisely and therefore do not offer a printed catalog with our complete line of products. If you are a retailer or a member of the press you may login to our VENDOR/PRESS section to view the catalog and lookbook online. For further assistance please contact customerservice@slane.com.

SLANE has used recycled metals since the company started in 1995. Over 80% of the sterling silver and 18kt gold used is recycled.

When you are shopping on slane.com you may set up a Wish List to store items you would like to save but are not ready to purchase. Your Wish List saves items even after you leave our site so you can locate them in the future or email them to friends and family.

To add items to your Wish List, while shopping choose the size and color of an item you would like then click the ADD TO WISH LIST button from the product page.

To guarantee access to your Wish List in the future no matter what computer you are on, you must have an account at slane.com. To access your list in the future please log into your account using the MY ACCOUNT button.

Please note that adding items to your Wish List does not guarantee availability.

A registry is a particular type of wish list often used for weddings, showers and other special events. The registrant selects items which they would like to receive as a gift. Friends and family can search for an individual’s registry by typing in their name on the Registry home page. Registered items are removed from the list as they are purchased.

All credit card transactions on this site are processed using Authorize.net, a secure online payment gateway. Secure Sockets Layer (SSL) software is used to encrypt the information during transmission. SLANE does not hold your credit card details on the website.